Allegiant Air passenger charged two baggage fees for one bag,[url=http://www.michaelkorshandbagsclearance.us@#$%&/]discount michael kors[/url]
Boyle,[url=http://www.ferragamo-shoes-outlet@#$%&/]salvatore ferragamo outlet[/url], of Lower Macungie Township,[url=http://www.nikeairhuarache.co.uk/]huarache[/url], was told this week he would get a refund. Until the Watchdog got involved,[url=http://www.thenorthfaceoutlet.in.net/]north face jackets clearance[/url], Allegiant had left him holding the bag.
Boyle was hit with the double fee when he and his wife flew to Florida in February from Lehigh Valley International Airport,[url=http://www.bottegaveneta-handbagsoutlet@#$%&/]bottega[/url]. Boyle said they did their best to minimize their costs by prepaying the baggage fees online to get the discount Allegiant Air offers.
When they checked in at the ticket counter,[url=http://www.@#$%&-rosherun.co.uk/]@#$%& roche[/url], Boyle said an Allegiant worker told him his carry on bag was too large and he'd have to check it,[url=http://www.barbour--jackets.co.uk/]barbour[/url], which would cost $70. He disagreed that it was too large.
"It has always fit in the overhead bin other than on very small commuters,[url=http://www.polo-ralphlauren-pascher.fr/]polo @#$%& @#$%&[/url]," Boyle told me,[url=http://www.hollisteruk.co.uk/]hollister clothing[/url], noting that he saw several other passengers on the flight who were allowed to take the exact same American Tourister bag aboard.
"They all easily fit into the overhead storage and in fact, after all passengers were on and carry ons stored, the bins were about 20% empty,[url=http://www.vanspas-cher.fr/]@#$%& femme[/url]," Boyle told me in an email.
But Boyle had to check his,[url=http://www.giuseppe-zanotti.us@#$%&/]giuseppe's[/url]. He told me Allegiant workers tested his bag to see if it met the carry on size limits by putting it in a "sizer." He said the bag fit but a strap protruded about a half inch,[url=http://www.niketnrequin-pascher.fr/]tn requin[/url]. He said one worker approved the bag but was overruled by another.
Since he already had paid a $26 carry on fee,[url=http://www.louboutin-outlet.us@#$%&/]louboutin shoes on sale[/url], Boyle asked Allegiant staff for a refund. He said an agent told him he could not do that,[url=http://www.nikeairmax-pas-cher.fr/]@#$%& air max thea[/url], though staff had no trouble charging his card for the $70 fee to check the bag.
Boyle told me he tried calling Allegiant after returning from the trip, but he couldn't get through. He emailed the airline and when he didn't hear back within a few days,[url=http://www.the-north-face.co.uk/]northface[/url], he contacted the Watchdog.
I spoke with Jessica Wheeler,[url=http://www.juicycoutureoutlethandbags.in.net/]juicycouture@#$%&[/url], public relations manager for Allegiant,[url=http://www.moncleroutlet-jackets@#$%&/]moncler jackets[/url], on March 29. She told me check in agents cannot issue refunds, but Boyle would get his money back through customer service.
"In these situations we do refund the initial carry on fee,[url=http://www.newbalanceshoes.in.net/]new balance walking shoes[/url]," Wheeler told me.
She said he'd have to be patient,[url=http://www.moncler--jackets.co.uk/]moncler jackets[/url], though,[url=http://www.@#$%&-rosherun.fr/]@#$%& rosh run[/url], as it takes six to eight weeks to process requests.
I relayed that message to Boyle,[url=http://www.bottes-uggpascher.fr/]ugg soldes[/url], who emailed his complaint to Allegiant again a few days later.
Allegiant finally responded to Boyle last week, about three months after he'd first emailed the airline. He didn't get the answer Wheeler told me he'd get.
"In regards to your request, Allegiant Travel respectfully declines your request for refund of the bag fees,[url=http://www.hollister-abercrombie.fr/]hollister france[/url]," Shatema J. in the customer relations department told Boyle in an email May 13.
He was told that all baggage fees are nonrefundable unless a bag is lost.
"I can't say that I am surprised," Boyle told me in an email.
He said he followed up by phone and was rejected again.
I spoke with Wheeler again on Monday and told her Boyle's claim had been denied. Within a few hours, Allegiant reversed the decision and Wheeler told me Boyle would be refunded the $26 carry on fee.
"The agent who reviewed this claim was mistaken,[url=http://www.@#$%&-free-running@#$%&/]@#$%& free run 5.0 women's[/url]," Wheeler told me in an email. "We apologize for the confusion."
Boyle told me he doesn't see what was so confusing. He said the more his claim languished,[url=http://www.mac--cosmetics@#$%&/]mac cosmetics@#$%&[/url], the more it became a "moral crusade" than a quest to get his cash back.
Since I wasn't at the airport when Boyle checked in,[url=http://www.sac-longchamps.fr/]sacs longchamp[/url], I can't offer an opinion on whether his bag was appropriate to carry on. That's a judgment call by airline workers. But it's not hard to pass judgment on how Allegiant handled his request for a refund poorly.
When you're packing for a flight, make sure you know your airline's luggage rules.
"Customers should not assume their bag is the correct size simply because they have used it before," Wheeler told me. "Careful measurement and adherence to published guidelines prior to arrival at the airport can help avoid additional charges and expedite check in. Any disagreement between a customer and an agent regarding baggage size will ultimately be settled by the baggage sizers."

[url=http://bf-farm@#$%&/home.php?mod=space&uid=684282&do=blog&quickforward=1&id=2261905]jimmy choo outlet 100 Years On[/url]

[url=http://51blx@#$%&/bbs/showtopic-492.aspx][/url]

[url=http://katong.bee.pl/home.php?mod=space&uid=1428303&do=blog&quickforward=1&id=1385114]michael kors watches 65 for 4p cup of tea[/url]

[url=http://www.xy-hz.cn/blog/?uid-452-action-viewspace-itemid-8141]@#$%& air max femme air bag lamp on dash stays on all time when using vehicle[/url]

[url=http://51cc.us/bbs/showtopic-6606451.aspx]sac @#$%& Alaskan Airlines[/url]